Transparent and fair refund guidelines for our services.
ACAPHE maintains a transparent and fair refund policy applicable to accreditation services, membership, accreditation, and related administrative fees.
All application and processing fees are non-refundable once the review process has commenced, as resources are allocated upon submission.
Fees paid for accreditation services are non-refundable once assessment activities, document review, or audits have begun, regardless of the accreditation outcome.
Membership and accreditation fees are non-refundable after confirmation and activation, except in cases of administrative error by ACAPHE.
Refund requests may be considered under exceptional circumstances, such as duplicate payment or documented administrative error. All requests must be submitted in writing and are subject to review.
Any payment disputes must be raised within 14 days of the transaction date. ACAPHE reserves the right to request supporting documentation.
ACAPHE reserves the right to revise this Refund Policy. Any changes will be published on the website and apply prospectively.
Important Notice
Submission of an application or payment constitutes acknowledgment and acceptance of ACAPHE’s Terms & Conditions and Refund Policy.